In an emergency please call 07884 314514

If the death occurs at home, you should call your loved one's doctor. If the death occurs in a hospital or nursing home, then staff there will usually do this for you. However, if it was the deceased's wish to donate their organs then a hospital should also be advised as soon as possible.

At a home address once the doctor has been or advised you to proceed then you will need to contact the funeral home on 01842 761333 to arrange the transfer of the deceased into our care. This can be delayed for a little while if you would like some private time. You shouldn't worry about what time you call, because we are available 24 hours, 7 days a week.

If death occurs at a public hospital, the hospital administration will complete most of the formalities required for the issuing of Death and other Certificates. However it will be up to the family to contact a funeral home directly.

As most public hospitals have a mortuary we can only move the deceased from the hospital into our care during weekday hours dictated by the hospital.

If death occurs at a nursing home or private hospital and you are not already there then the staff will usually contact the next of kin once death has been confirmed.

It is common at some private hospitals and nursing homes for a funeral home to be nominated in advance and contacted upon the event of death. In these circumstances, the hospital or nursing home will contact us to arrange the transfer of the deceased into our care.

These are issued by the Registry of Births, Deaths and Marriages in your area. The next of kin is responsible for registering the death with this Registry ideally within 7 days of the date of death unless a coroner is involved.

Once the death is registered, Births, Deaths and Marriages will provide a formal Death Certificate, which is often a necessary document for any legal and estate issues that need to be attended to.

In some cases, a doctor may not be able to issue a medical certificate of the cause of death and they will refer the death to the coroner. Because determining the cause of death is absolutely vital, you do not have the right to object to a death being referred to the coroner. However if you have religious or other strong objections to a post mortem, you should notify the coroner.

There may be a number of reasons for referring a death to the coroner, including:

  • Death other than by natural causes, including violence, accidental or unusual causes
  • Death whilst under anaesthetic (or within 24 hours of the administration of an anaesthetics)
  • Unexpected death
  • Death of a person in an institution, a prison or in police custody, drug or alcohol rehabilitation centre
  • When the cause of death is unknown, or
  • When the deceased had diagnosed dementia.

Either we or the coronal staff can transfer the deceased to the coroner.

Of course there are always the family and friends of the deceased to notify. It can help to have a trusted family member or friend act as the point of contact for all these people.

But there are others who also need to know, though not necessarily straight away. This list might be of help in taking care of this important detail. Please be aware that the registration service offers a ?tell us once? service which will notify some of the official institutions for you.

  • The Executor nominated by the deceased
  • Department of Works and Pensions
  • Solicitor and/or public trustee
  • Accountant
  • Banks, building societies, credit unions, financial institutions, credit card providers, loan companies and digital monetary accounts such as eBay and PayPal
  • Employer/former employer
  • Trade unions or professional associations
  • Tax Office, Electoral Office
  • DVLA
  • Insurance companies including life, accident, home and contents, vehicle
  • Clubs and Societies (Membership)
  • Doctor, dentist, specialists, hospitals, chemist, health benefits fund
  • Church or religious organisation
  • Household help, gardening services or Meals on Wheels
  • Home nursing service
  • Home delivery services ? e.g. newspapers and milk
  • Home appliance rental, medical aids rental company
  • Post Office for mail delivery
  • Council Tax
  • Telephone company, electricity and gas company
  • School or college
  • Companies House- e.g. for directorships
  • Service organisations ? e.g. Rotary, Lions, Apex, Zonta, Red Cross
  • Blood bank
  • Social media and e-mail accounts, such as Facebook, Twitter, Instagram, Gmail

It is most common for the executor named in the will, or for family members or friends to arrange a funeral. In some circumstances the funeral will be arranged by a public trustee.

While not essential, many people prefer to use a funeral director to relieve them from the burden at such a difficult time. Funeral directors are trained, experienced professionals who assist families from the moment a death occurs until well after services are completed.

The length of time between death and the committal service can vary depending on your instructions and the circumstances of the death. Importantly, it will take as long as you need. There is no need to feel rushed.

Embalming is carried out by a qualified embalmer and is a chemical treatment of a body which disinfects and preserves it. Embalming may be needed when:

  • There is a longer than average delay between death and the funeral
  • The deceased needs to be transferred overseas
  • The deceased’s wishes call for an above ground burial in a crypt or vault.

If you have any questions about embalming or other mortuary practices, please raise them we are always willing to discuss these matters with you.

Viewing the deceased is a very personal decision and it is entirely up to you.

In our experience it can have many benefits as it not only helps the bereaved to face the reality of death but it also allows for quiet times of reflection. However more so these days we are finding that, depending on the families existing memories and experience or circumstance of the death, many are finding that they prefer to remember their loved one just the way they were and do not feel the need to visit the chapels of rest at all. Some families feel more comfortable setting a wish that no person visits the chapel and some actually express this wish in their last will and testament or to family members before death, to have no visitors attend.

If viewing is requested this takes place in our private chapels of rest within our funeral home.

When you are temporarily away from home you can purchase a Travel Protection Plan as an addition to your Prepaid Funeral Plan. This covers the costs of transporting a deceased person back to their nominated funeral home.

If you do not have Travel Protection Plan, you should contact us immediately and we will be able to arrange for the transport of the deceased, and attend to any statutory or customs requirements. In these circumstances there is usually an additional cost for transportation.

The cost of a funeral can vary, depending on a lot of things such as:

  • Whether a burial or cremation is preferred
  • The type of funeral services required
  • Type of coffin or casket
  • The cost of a grave
  • Fee’s paid to other professionals for services provided as arranged by our funeral directors such as opening and closing the grave, paid newspaper notices, clergy, flowers, doctors fees, memorials etc.

We offer a range of funerals to cover all requirements, depending on your wishes and we will discuss options and costs with you during the arrangement meeting.

Many families choose to discuss their choices for the type and style of a funeral and record their preferences in advance with their funeral director. When the next step is taken, and a future funeral service is paid for in advance it becomes a prepaid funeral.

Doing this gives you the chance to personalise the service and make it a celebration of your life. It can also be a way to get your loved ones involved in creating a positive and meaningful experience. It also secures the cost of the funeral at today’s prices and avoids the rising costs making it a financially viable option.

Lastly and maybe most importantly, it removes the burden of leaving family members to make difficult decisions, it removes the guesswork and also the worry of paying for the services at a stressfull and traumatic time.

Our funeral plans are bespoke, customised and priced individually as well as guaranteed to ensure that your wishes will be adhered to and your payment guaranteed. Payment may be made in monthly instalments or in full.

A prepaid plan provides for many options including:

  • Professional guidance, information and ideas about what is important to you and assistance with any final details, such as newspaper notices and order of flowers
  • Transfer of the deceased into the care of our funeral home
  • Mortuary care for the deceased prior to the funeral, including preparation for viewings
  • Provision of coffin or casket
  • Attendance of experienced funeral director at the funeral ceremony, viewings, crematorium or graveside
  • All necessary documentation for your burial or cremation
  • Provision of hearse and other vehicles
  • Cremation arrangements
  • Cemetery fees
  • Press notices
  • Floral tributes
  • Clergy fees
  • Travel Protection Plan can be included for occasions when you are temporarily away from home.



white Roses

"Wowser! 2nd time round the service is ...

... still impeccable. We used Turner's for my mums funeral and sadly now my dads funeral. Their care, attention to detail and the general wellbeing of our group was part of the 1st class service. Special thanks, Lydia on the day was so professional and organised."

The Rankin Family


red tulips on wood

"Very kind and considerate.

Nothing was too much trouble for them and their ability to listen, make us laugh and make the whole process easier, it was amazing. Lydia, Mal and everyone there are the most amazing people and we will never forget their kindness."

Kelly Hardman


"Steves was the second funeral that you ...

... have made all the arrangements and I have to sincerely thank you all so much for your professionalism and the dignity you show, along with the care and compassion. Also thank you in advance for sometime in the future when I will arrive at your door! "

Jen Smith


Orange lilly, pebbles and a candle

"Thank you for your kindness, compassion ...

... and professionalism in giving my husband Mark Jennings the funeral he so deserved in January this year! "

Hazel Jennings


White lilly and candles

"I just wanted to thank you all for ...

... organising such a wonderful funeral today. You have all been very helpful during these especially difficult times and the service today was beautiful and faultless which made saying “goodbye” to nan so much more bearable."

Sharon Senior



Our Team

Lydia Turner

Lydia Turner


Mal Offen

Mal Offen

Funeral Director

Jo Blackman

Jo Blackman


Louise Staff

Louise Staff


Contact Us

Don't hesitate to get in touch for more information

Thetford Branch

15 Old Market Street, Thetford, Norfolk IP24 2EQ

Phone 01842 761 333


Brandon Branch

2A Thetford Road, Brandon, Suffolk IP27 0BS

Phone 01842 811 245


24hr Service

Phone 01842 761 333

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