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A funeral plan is an easy way to arrange the funeral you want in advance. A plan allows you to specify your wishes and pay for the funeral director’s services included in your plan. As our customers often tell us, that can bring peace of mind to you and your family. A plan from Golden Charter also includes an allowance towards third party costs. These are essential, non-funeral director services such as the cremation or burial fees, plus the minister or officiant’s fee to perform the service.

At Turner Funerals, we work in partnership with Golden Charter to provide you with a safe and reliable way to plan ahead. As one of the UK’s largest funeral plan providers*, Golden Charter has helped 900,000 people make funeral provisions** so we’re completely confident in offering their plans to you.

Everyone has different needs when it comes to funeral planning, so we make sure the plans we offer are as flexible as possible. When you get in touch, we’ll be happy to discuss your funeral requirements and tailor a plan to suit you. Rest assured a plan from Golden Charter is available to all UK residents who are over 18, regardless of age or state of health.

*Based on selling 14% of funeral plans in the UK in 2021
**Correct at April 2022

A plan to suit your needs

As an independently owned funeral director, we’ll take the time to understand your wishes and tailor a plan to suit you. We can discuss these at our premises or in your home, at a time that is convenient for you. If you’d prefer to discuss this over the phone or via email, we can assist with this too. You can tell us about any preferences you have in mind – the type of funeral you would like to have, hymns, music or any other personal touches – and we’ll make sure your plan takes these into account.

What’s included in a pre-paid funeral plan?

Our funeral director’s services will be covered in your funeral plan, which means our fees will be fixed at today’s prices. These services typically include:

  • Professional services and making arrangements for cremation or burial
  • Transportation of the deceased from the place of death to our premises, chapel of rest or other suitable location
  • Care of the deceased and preparations for family viewing if requested
  • Advice on the certification and registration of death and related documentation
  • Provision of funeral vehicles
  • Advice on bereavement counselling
  • Coffin or casket requested

Although a pre-paid funeral plan can cover all of the services above, there are some additional third party costs to consider. These are the costs for essential, non-funeral director services required to carry out a cremation or burial which need to be paid at the time of the funeral. These costs are outside our control. Depending on the plan type chosen, a Golden Charter funeral plan can include a contribution towards some third party costs. They may include:

  • Crematorium fee
  • Minister or officiant’s fee
  • Cemetery fee: the opening of a new or existing grave for burial or interment of cremated remains

Other third party costs that may be associated with a funeral include:

  • Purchase of grave or lair
  • Hire of church or other venue
  • Fees or organist or soloist
  • Memorial, such as a headstone, entry in a book of remembrance, or the planting of a tree
  • Catering, floral tributes and newspaper announcements

There will only be more to pay at the time of the funeral if the third party costs exceed the allowance when you buy your plan, or if the costs increase by more than the growth of your plan. Even if prices rise in the future, once your plan is paid for, you’ll have the reassurance of knowing there’ll be nothing more to pay for our services included in the plan – guaranteed.

Payment options to suit you

With a Golden Charter funeral plan, you can pay for your plan in several ways. Spread the cost or make a one-off payment – simply choose the one that’s right for you. We will provide you with the information you need to make an informed decision.

As well as covering the delivery of your funeral as per the terms and conditions of your plan, your plan price includes a one-off £249 arrangement fee, which Golden Charter retains as a contribution towards setting up your funeral plan.

Your payments will be safe and secure in the Golden Charter Trust. With a Golden Charter funeral plan your payments are protected. Your money will be transferred and held in the Golden Charter Trust.

Looking after you as a customer

As a Golden Charter plan holder, you’ll receive personalised plan documents, which include a summary of your plan, our details, your plan holder certificate and a personal membership card for you to carry in your purse or wallet. You can add a nominated representative to your plan if you wish to do so. Your nominated representative will receive a letter which will provide details of your plan and our details, as your chosen funeral director. They will have no authority to make changes to your plan.

You’ll also receive a statement from Golden Charter every three years which will be sent via your preferred contact method.

As your funeral director, we’ll hold full details of your funeral plan. When the time comes, one phone call is all it takes to activate your plan and get the arrangements underway.

Ready to take the next step? Get in touch today

As well as the comfort of having a plan in place, you’ll have the peace of mind that comes with being able to help save your family from worry and expense in the future. So why not take the next step?



Turner Funerals is an appointed representative of Golden Charter Limited trading as Golden Charter Funeral Plans which is authorised and regulated by the Financial Conduct Authority (FRN:965279).

Registered in England No. 02511598 Registered Office: One Fleet Place, London EC4M 7WS.

OUR CUSTOMER'S FEEDBACK

Testimonials


rule
white Roses

"Wowser! 2nd time round the service is ...

... still impeccable. We used Turner's for my mums funeral and sadly now my dads funeral. Their care, attention to detail and the general wellbeing of our group was part of the 1st class service. Special thanks, Lydia on the day was so professional and organised."

The Rankin Family

Thetford

red tulips on wood

"Very kind and considerate.

Nothing was too much trouble for them and their ability to listen, make us laugh and make the whole process easier, it was amazing. Lydia, Mal and everyone there are the most amazing people and we will never forget their kindness."

Kelly Hardman

Dereham

"Steves was the second funeral that you ...

... have made all the arrangements and I have to sincerely thank you all so much for your professionalism and the dignity you show, along with the care and compassion. Also thank you in advance for sometime in the future when I will arrive at your door! "

Jen Smith

Thetford

Orange lilly, pebbles and a candle

"Thank you for your kindness, compassion ...

... and professionalism in giving my husband Mark Jennings the funeral he so deserved in January this year! "

Hazel Jennings

Ely

White lilly and candles

"I just wanted to thank you all for ...

... organising such a wonderful funeral today. You have all been very helpful during these especially difficult times and the service today was beautiful and faultless which made saying “goodbye” to nan so much more bearable."

Sharon Senior

Thetford

MEET THE STAFF

Our Team

Lydia Turner

Lydia Turner

Director

Mal Offen

Mal Offen

Funeral Director

Jo Blackman

Jo Blackman

Secretary

Louise Staff

Louise Staff

Florist

Contact Us

Don't hesitate to get in touch for more information

Thetford Branch

15 Old Market Street, Thetford, Norfolk IP24 2EQ

Phone 01842 761 333

Email thetford@turnerfunerals.co.uk

Brandon Branch

2A Thetford Road, Brandon, Suffolk IP27 0BS

Phone 01842 811 245

Email brandon@turnerfunerals.co.uk

24hr Service

Phone 01842 761 333

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